Legal Right of Withdrawal
Consumer has the right to withdraw from this contract, within 14 days starting at the date on which you are possession of the goods by signing the transport documents, without giving a reason and without penalties , according the the OUG34/2014 and according with this return policy below.
Returns of products
All return requests are processed online from the customer’s account where all you have to do is select the product(s) you want to return and click on the refund button. The return shipping costs must be covered exclusively by you.
The products cannot be returned /exchanged in the following cases:
1. the products have been made to order, to the consumer’s specifications in terms of sizes or colours or in the case of distinctly customized products.
2. the products are not in the original packaging, intact. . The original packaging cannot be used as packaging on the return of the package and cannot be modified in any way by writing, labeling, gluing, etc. If the original packaging of the product still has AWB stickers on or any other papers glued on it, we will retain a sum from the total value of the goods after the damage has been assessed.
3. the goods shows signs of wear, wear, washing or missing accessories.
4.have been damaged or lost in transit;
Be aware that barefoot shoes sewn on the outside do not have reinforcements so that they form on the child’s foot after the first wear. Thus, we recommend that the first test at receipt to confirm the size is good to be done carefully, indoors, with sock, because any sign of wear formed (especially this can form the heel) of the original product, new makes it impossible to return it.
The return shipping cost:
The return shipping will be made only by courier and the shipping costs must be covered exclusively by you.
only at express request, Timmo can organise the pick up of the package from the initial shipping address, cost of the shipping for pickups is usually 20% higher than initial shipping and the cost of shipping will be deducted from the value we will return for the returned goods.
All return will be made to our workshop:
SC PANTOFI BEBE SRL
Mrenesti, Street Principala no.199, Creteni
Valcea, 247122, Romania
We do not accept returns by mail or return packages with payment for transport or refund product in our charge or cash. No reimbursement shall be made if the goods have been used after opening the packaging, if the goods are not in the same state as they were delivered, or if the goods are damaged
Reimbursement of the products’ value
The refund will be made within 14 days from the date of receipt of the returned product by courier. If the buyer has benefited from the free delivery of the products, the company will also deduct from the refund price these costs (transport costs of the delivery depending on the mode of transport it has benefited from).
changing the size of the product you have order for international order will be done by a new order and return of the previous products ordered.
According to Ordinance 34/2014, art.16, letter c), the customized products made to order, respectively made to measure according to the customer’s specifications (measure, color, model), are NOT returned / exchanged. Therefore, it is very important to have a correct foot measurement when placing the order or go for this service at least after you have already tested a strandard producr.